Customer Care

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Terms and conditions

Registration

To access some services of the phapparel.com website (our “site”) you need to register. When registering online, users must ensure that the information provided is accurate and up to date. Furthermore, they have the responsibility to protect their personal data on the online account and must commit to protecting their password.

The collection and storage of personal data sent to PH are governed by law 196/2003 and subsequent amendments. At each visit or registration or purchase made on the site, you agree to comply with these Terms and Conditions and our privacy policy.

Orders

When you place an order on our site, you are asked to provide your personal data, and your credit card information will be entered only into the PayPal payment tools/portals made available to finalize the order.

Online Orders are subject to stock availability. The items added to the cart are not to be considered reserved and are available to other customers who are concurrently buying on the online store.

Once an online order has been placed, the items are no more available for purchase. However, sales are not considered concluded until the order leaves the warehouse and payment is debited.

Our prices

All prices are shown in Euros (EUR), and payments are accepted only in this currency.
All prices in Italy and Europe include taxes. Prices for other countries are indicated, excluding taxes.

Sale Price Adjustment
Occasionally, PH will launch discounts on certain items during sale periods or during promotional sales including through “coupons.”
We cannot proceed with any refund if the same item (including color/size) is not in stock at the time of the request or if the item was originally purchased at an already discounted price.

Payment and acceptance of the order

On our website, we accept the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Paypal
  • Electronic vouchers
  • Maestro (For UK and Europe only)

Order payments are charged at the time of order confirmation.
By placing an order on our site, the customer confirms that the credit/debit card indicated is owned by the customer or has been authorized by the cardholder to proceed with payment. We reserve the right to refuse payments and orders for customers who are not of legal age.
Payment will be processed securely through the PayPal or Cartasì payment system and all payment data will be encrypted. Credit card information will not be stored by PH in any way.
Payment and order will be considered final only when payment is charged. We reserve the right to refuse payments or to cancel orders at our discretion.

Electronic vouchers

Vouchers can only be used online to purchase PH products on phapparel.com.
Vouchers can be redeemed partially, and the remaining credit will be credited to your PH account
If the value of the order is greater than the value of the voucher, the difference must be paid by credit/debit card or Paypal.
Please store your vouchers in a safe place because we cannot replace them in the event of loss, theft or damage.

Returns and Exchanges

If for any reason a customer is not 100% satisfied with their purchase, the items can be returned for exchange or refund within 30 days of the date of receipt of the order provided that the item is in like-new condition and its original packaging. All returns for orders placed within the previous 28 days must be sent to PH within one month, to proceed with the request. We reserve the right to refuse returns for returned items not presented in perfect saleable condition.
Defective items will be replaced, repaired or returned following evaluation by PH Customer Service. For the avoidance of doubt, we classify products received that are already damaged or have factory defects as defective. Defective items can be returned within 12 months for replacement or repair. If these options are not possible, we offer a refund.
Returns are only accepted online for items purchased directly from phapparel.com. For items purchased from a PH dealer, please contact them directly to arrange an exchange or refund.

Customer service

info@phapparel.com

Cancellation of orders according to the distance selling regulation/consumer contract regulations

Customers who purchase in the EU, in compliance with the consumer protection rules (Distance Selling Regulation) of 2000, for orders placed before June 13, 2014, and, in compliance with the rules for consumer contracts of 2013, for orders placed on or after June 13, 2014, can withdraw from the contract within a specified period. PH will honour the cancellation, provided it is made within fourteen days of receipt of the items. It is necessary to send a written communication by e-mail or by post to:

Via e-mail:
info@phapparel.com
By mail:
Push Hard by Ph Apparel srl – SOCIETA’ UNIPERSONALE
Vicolo san Domenico, 18 – 37122 Verona (VR) – P.IVA 05075170232

You are entitled to a full refund, including shipping costs, for all cancellations of orders made with distance selling. Refunds will be processed within 30 days of receiving the cancellation request. However, it is necessary to return the items in due time using a secure delivery service, and the goods must be in good condition. To start a return procedure, go to phapparel.com orders.

Conditions for non-EEC countries

Shipping charges
The prices of the products and shipping, do not include duties which will be borne by the customer according to the regulations of the relevant country of receipt of goods. Return Duty Paid (DDP)
In case of return, shipping charges and customs duties will be borne by the customer according to the regulations of the relevant country of receipt of goods.

Intellectual Property Rights

The use of the PH site does not grant any copyright or intellectual property rights concerning the content of the site. Copyright is protected by national and international law.
Site content may be reproduced or distributed with permission from Push Hard by Ph Apparel S.R.L. – UNIPERSONAL COMPANY.

General

Changes
Any changes applied to these Terms & Conditions in the future will be posted on this page and, if necessary, we will send notice by email. Please check this page frequently for any updates or changes to these Terms and Conditions.

Contact
Contact information can be found in the “Contact Us” section of the website Applicable Law and Jurisdiction
These Terms and Conditions are governed by Italian law and we both agree to submit to the non-exclusive jurisdiction of the Italian courts in connection with any matter arising hereunder. Company information
Push Hard by Ph Apparel S.R.L. – SOCIETA’ UNIPERSONALE
Registered office: Vicolo san Domenico, 18 – 37122 Verona (VR) – P.IVA 05075170232

Shipping and Returns

Shipping method in Italy:

PH offers free shipping for amounts over 65€.
The estimated delivery times are in the order of 3-5 business days.
No shipments are made to P.O. boxes.

Europe International Shipping Methods:

The estimated delivery times are in the order of 3-5 business days.
No shipments are made to P.O. boxes.

Return Policy

Making a return is very simple. If you are not 100% satisfied with your purchase, you may request a replacement or refund within 30 days of the delivery date of your order, provided the item is in acceptable condition for resale.
Returns are accepted online only for items purchased directly from phapparel.com. If the item was purchased from one of our partner retailers, please contact the retailer directly to make arrangements for a replacement or refund.
If upon delivery of the product, you are uncertain about your purchase please keep the product in its original packaging until you decide whether or not you wish to keep it. All returns must be in ‘like new’ condition, unwashed and never worn.
When returning, please make sure the product is well packaged and protected from damage in transit.
Refunds for products purchased as gifts are only requestable by the original purchaser; alternatively, we may offer the gift recipient a credit toward the purchase of a new product. The merchandise exchange will appear in the original purchaser’s order history.
Gift certificates are non-refundable. Returns for ITALY
If you wish to return the items in your order, the first return will be free of charge and simply contact our customer service department at info@phapparel.com Returns for EEC and EXTRA-EEA countries
If you wish to return the items in your order, the return will be at your expense with the courier of your choice.

Any duties and taxes for customs clearance will also be paid by the customer. Contact our customer service at info@phapparel.com for more information.

Exchanges

If you wish to exchange a purchased item, follow the instructions in the ‘How to make a return’ section. The exchanged can be made only with the same product in a different size or colour. If you want a different product, please use the return procedure to get a refund and place a new order.

Defective items

PH is committed to producing high-quality products, in line with its long tradition of excellence. However, manufacturing defects can sometimes occur. If you think your product has a manufacturing defect, do not hesitate to contact us. Items damaged due to overuse or protracted use are not to be considered defective. If the defective item has been worn, it must be returned freshly laundered. All worn and unwashed clothing will be sent back to the sender.

How to make a return

If you wish to make a return write an email to the customer care address: info@phapparel.com indicating the order number, the name of the product and the reasons for the return and wait for our confirmation.
If there is something else you want PH to know, write your message in a legible form.

Send the return to the following address:
Push Hard – Ph Apparel S.R.L. – SOCIETA’ UNIPERSONALE
Via Villetta, 79
35015 Galliera Veneta (Padova) Italy Once we receive the return, PH will make every effort to complete the procedure within 7 working days.
If you have any questions about the return once you have sent the package back, please write to us at info@phapparel.com.

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