Shipping and Returns
Shipping method in Europe:
PH offers free shipping for amounts over 65€. The estimated delivery times are in the order of 3-5 business days. No shipments are made to P.O. boxes.
International Shipping Method:
PH offers free shipping for amounts over 200€. The estimated delivery times are in the order of 3-5 business days. No shipments are made to P.O. boxes.
Making a return is very simple. If you are not 100% satisfied with your purchase, you can request a replacement or a refund within 30 days of the delivery date of your order, as long as the item is in a resalable condition.
Returns are accepted online only for items purchased directly on phappare.com. If the item was purchased from one of our partner retailers, please contact the retailer directly to make arrangements for any replacement or refund.
If upon delivery of the product, you are uncertain about your purchase, please keep the product in its original packaging until you decide whether or not you wish to keep it. All returns must be in ‘like new’ condition, unwashed and unworn.
In case of a return, make sure that the product is well packaged and protected from damage during transport.
The original purchaser can only request a refund of products purchased as gifts; alternatively, we can offer the recipient of the gift a credit for the purchase of a new product. The item exchange will show in the order history of the original purchaser.
Gift vouchers are not refundable.
Return for ITALY
If you want to return the items of the order, the first return will be free and it will be sufficient to contact our customer service at firstname.lastname@example.org
Return for CEE and EXTRACEE countries
If you wish to return the items of the order, the return will be at your charge with the courier you choose. Any duties and taxes for customs clearance will also be paid by the customer. Contact our customer service at email@example.com for more information.
If you wish to exchange a purchased item, follow the instructions in the ‘How to make a return’ section. The exchanged can be made only with the same product in a different size or colour. If you want a different product, please use the return procedure to get a refund and place a new order.
PH is committed to producing high-quality products, in line with its long tradition of excellence. However, manufacturing defects can sometimes occur. If you think your product has a manufacturing defect, do not hesitate to contact us. Items damaged due to overuse or protracted use are not to be considered defective. If the defective item has been worn, it must be returned freshly laundered. All worn and unwashed clothing will be sent back to the sender.
How to make a return
If you wish to make a return write an email to the customer care address: firstname.lastname@example.org indicating the order number, the name of the product and the reasons for the return and wait for our confirmation.
If there is something else you want PH to know, write your message in a legible form.
Ship your return to the following address:
Push Hard PH4GALLIA S.R.L.
Via Villetta, 79
35015 Galliera Veneta (Padova) Italy
Once the return has been received, PH will do everything possible to complete the procedure within 7 business days.
If you have any questions about the return once the package has been sent back, write to email@example.com.